Frequently Asked Questions
Product & Quality
Yes, our jewellery is crafted with premium-quality anti-tarnish finishing to help maintain its shine and beauty for longer with proper care.
Our pieces are water-resistant, but for best longevity, we recommend avoiding prolonged exposure to water, perfumes, and harsh chemicals.
Yes, most of our jewellery is nickel-free and skin-friendly, making it comfortable for everyday wear.
Absolutely. Our designs are lightweight, durable, and thoughtfully created for both daily wear and special occasions.
Yes, we ship to customers across India.
At present, shipping charges are applicable and are calculated at checkout based on your delivery location.
Orders are typically delivered within 7-10 business days, depending on your location.
We offer a hassle-free replacement if you receive:
- A damaged item
- A manufacturing defect
The wrong product
Please contact us within 24 hours of delivery with:
- Your order number
- Clear photos of the product
- An unboxing video (recommended for faster approval)
Shipping & Delivery
Yes, we ship to customers across India.
At present, shipping charges are applicable and are calculated at checkout based on your delivery location.
Orders are typically delivered within 7-10 business days, depending on your location.
Once your order is shipped, you will receive a tracking link via WhatsApp and/or email.
Currently, we accept prepaid orders only. Cash on Delivery is not available at this time.
Replacement Policy
We offer a hassle-free replacement if you receive:
- A damaged item
- A manufacturing defect
- The wrong product
Please contact us within 24 hours of delivery with:
- Your order number
- Clear photos of the product
- An unboxing video (recommended for faster approval)
Replacement requests are reviewed within 24–48 business hours.
No, approved replacements are shipped at no additional cost.
Currently, we do not offer returns or refunds for:
- Change of mind
- Personal preferences
- Minor colour differences caused by screen settings
Order Cancellation
As we process orders quickly, orders cannot be cancelled once placed. Please review your order carefully before completing your purchase.
Payments & Security
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Popular Wallets
Yes, all payments are processed through trusted and encrypted payment gateways to ensure complete security.
Packaging & Gifting
Yes, every Oriyaana order is delivered in elegant, gift-ready packaging.
Absolutely. Simply enter the recipient’s address during checkout.
Jewellery Care
To maintain the beauty of your jewellery:
- Store it in the pouch provided
- Avoid contact with perfumes and chemicals
- Keep it dry when not in use
- Wipe gently after wearing
Customer Support
You can reach us via:
- Instagram DM
We typically respond within 24 hours.
💖 Why Customers Trust Oriyaana
✨ Unique Designer Jewellery
💎 Premium Craftsmanship
🛡️ Skin-Friendly Materials
🎁 Gift-Ready Packaging
🚚 Secure Delivery Across India
✔️ Quality Assured
🤝 Dedicated Customer Support
🔄 Replacement for Damaged Items
